Refund policy
Plant Guarantee & Refund Policy
At Botanically Unique, every order is carefully prepared and packaged to help plants arrive safely and in healthy condition.
Live Plant Arrival Claims
Every plant is carefully inspected and packaged before leaving our Botanical Living Studio. Because plants are living products, minor cosmetic imperfections and temporary travel stress are normal and usually resolve after the plant acclimates to its new home.
If a plant arrives significantly damaged or in poor condition, contact us within 24 hours of the carrier’s recorded delivery time at info@botanicallyunique.com.
Please include:
• Contact us within 24 hours
• Include your order number
• Photos of the plant
• Photos of the packaging
• Brief description
Claims submitted after the 24-hour period may not be eligible for review.
After reviewing your claim, we may offer a replacement, store credit, or partial refund depending on the condition of the plant and the circumstances of the shipment.
Original shipping charges are nonrefundable.
Situations Not Covered
- Normal travel stress
- Minor cosmetic imperfections
- Incorrect shipping addresses
- Packages left outside
- Unsafe weather if weather protection was declined
- Carrier delays beyond our control
Weather and Temperature Protection
Live plants are sensitive to extreme temperatures. If weather conditions are unsafe, we may delay shipping until conditions improve. Our goal is always to prioritize the health of your plants over speed of delivery.
When weather protection is offered or recommended, customers are responsible for selecting the appropriate protection at checkout.
Botanically Unique may not provide a refund, credit, or replacement when damage results from:
- Extreme heat or freezing temperatures
- Declining recommended weather protection
- Requesting shipment during unsafe weather
- Leaving a delivered package outdoors or unopened
- Providing an incorrect or incomplete delivery address
Order Cancellations
Cancellation requests must be submitted before the order has been packed or a shipping label has been purchased.
Once an order has been packed or a shipping label has been created, cancellations are no longer possible because live plants have already been prepared for shipment.
To request a cancellation, email info@botanicallyunique.com with your order number as soon as possible.
Approved refunds will be returned to the original payment method. Processing times may vary depending on the bank or payment provider.
Non-Plant Products
Unused and unopened non-plant products may be eligible for return within 14 days of delivery. Customers must contact Botanically Unique before returning any item. Return shipping costs are the customer’s responsibility unless the item arrived damaged or an incorrect product was sent.