FAQ
Frequently Asked Questions
๐ฟ What is a Botanical Living Studio?
Botanically Unique is a Botanical Living Studio dedicated to helping people confidently bring plants, gardening, and wellness into everyday life.
Through thoughtfully curated plants, botanical products, educational services, and personalized support, our goal is to make botanical living approachable, enjoyable, and attainable for everyoneโregardless of experience or space.
๐ Where do you deliver?
Botanically Unique currently offers local delivery throughout select areas of Central Virginia.
๐ฟ Free local delivery is available within 10 miles of Glen Allen, VA (23060).
๐ฟ Extended delivery is available for addresses 10โ20 miles from Glen Allen, VA for a $10 delivery fee.
After your order is placed, weโll contact you to coordinate delivery details.
๐ฆ Do you ship nationwide?
Yes, Nationwide Shipping is available. We do ship year-round. We are shipping from Virginia.
๐ฆ How are my plants packaged for shipping?
Every plant is carefully inspected and securely packaged using protective materials to help minimize movement during transit. We pack each order with the goal of helping your plants arrive healthy and ready to thrive.
๐ฟ When will my order ship?
Orders are typically processed withinย 1โ3 business days.
To reduce the chance of plants sitting in shipping facilities over the weekend, live plant orders generally shipย Monday through Wednesday.
During periods of extreme weather or holidays, shipping may be delayed to help protect your plants. If a delay is necessary, we'll contact you by email.
๐ฆ What if my plant arrives damaged?
Please review our policy here for more information.
๐ Can I pick up my order?
Pickup may be available at select pop-up events or agreed-upon public meeting locations by arrangement.
Please contact us before placing your order if youโre interested in discussing pickup options.
Please note that Botanically Unique does not offer residential pickup.
๐ฟ Are your plants repotted?
Yes! Every Botanically Unique houseplant is thoughtfully repotted into a premium clear nursery pot using our signature Root & Thrive Houseplant Mix.
This combination promotes healthy root development, excellent drainage, and makes it easy to monitor moisture levels and root growth.
๐ฟ What if I'm buying a gift?
Yes! Many customers send plants as gifts. During checkout you can ship directly to the recipient. We can also omit pricing information from the package.
๐ฑ What is Root & Thrive Houseplant Mix?
Root & Thrive Houseplant Mix is our signature soil-free, chunky potting blend designed to support healthy roots and thriving houseplants.
Our mix promotes:
๐ฟ Excellent drainage
๐ฟ Improved airflow around roots
๐ฟ Reduced risk of overwatering
๐ฟ Healthy root development
Itโs ideal for many tropical houseplants and helps create an environment where plants can thrive.
๐ฟ Are all plants beginner-friendly?
We carry plants for every experience levelโfrom beginner favorites to unique collector varieties. If you're unsure where to start, we're happy to help you choose the right plant for your home and lifestyle.
๐ป Do you offer virtual consultations?
Yes! Virtual consultations are available and are perfect for plant parents and gardeners who prefer support from the comfort of their own home.
Virtual sessions may include plant care guidance, troubleshooting, container gardening support, and recommendations tailored to your goals and space.
๐ก Do you offer in-person consultations?
Yes! In-person consultations are available throughout select areas of Central Virginia.
Services may include indoor plant guidance, container gardening support, plant styling recommendations, and personalized education designed around your space and goals.
๐ฟ Who are consultations best suited for?
Our Botanical Living Consultations are perfect for:
๐ฟ Beginner plant parents
๐ฟ Apartment and small-space gardeners
๐ฟ People who feel intimidated by plant care
๐ฟ Busy individuals wanting to bring more greenery into their homes
๐ฟ Anyone who believes they donโt have enough space, experience, or resources to enjoy plants and gardening
You donโt need a green thumb, a large backyard, or years of experience to enjoy plants and gardening. Weโre here to help you grow with confidence.
Still have questions?
We're always happy to help.
If you don't see your question answered here, please contact us.